Patient Concerns

Hospital complaint

If you have a complaint about your hospital visit, you should first contact the hospital to share the information. Hospital staff members are committed to excellent patient care and customer service. If they don’t know about your concern, they cannot address it.

If, after contacting the hospital you believe the problem is not resolved, here are some additional resources:

The Alabama Department of Public Health (ADPH) is the state agency that licenses and regulates health facilities in Alabama.  You can reach the Health Care Standards Division at (334) 206-5075.  Click here for more information about the division.  

The Joint Commission on Accreditation of Healthcare Organizations (TJC) is an independent nonprofit organization that accredits a number of hospitals in Alabama and nationwide, ensuring compliance with the federal standards. Complaints related to quality of care and patient safety at accredited hospitals may be filed on the Joint Commission Web site. 

KEPRO is the company designated by the federal Centers for Medicare & Medicaid Services to handle complaints by Medicare beneficiaries regarding the quality of their care. Visit the KEPRO website to learn more about filing a complaint.

The Alabama Board of Medical Examiners and Medical Licensure Commission of Alabama license and oversee physicians in the state of Alabama and are the organizations responsible for handling complaints related to physicians. For information about the complaint process, click here.